Privacy Policy

1. Data controller

Kaban / Kaban Technologies is the data controller for personal information collected under this policy.

2. Information we collect

We collect information you provide and data generated when you use the Service:

We do not intentionally collect data from children below the age required to use the Service under applicable law.

3. Legal grounds for processing

Depending on context and applicable law, we process personal data on the basis of:

• Contract: Creating accounts, publishing listings, facilitating User–Realtor connections.
• Legitimate interests: Security, fraud prevention, moderation, analytics, and product improvement (balanced against your rights).
• Consent: e.g. optional marketing or certain non-essential cookies.
• Legal obligation: Compliance with Nigerian law and lawful requests.

4. How we use your data

We use personal data to:

• Operate, maintain, and personalise the Service
• Authenticate users and manage password reset
• Facilitate property discovery and inquiries between Users and Realtors
• Measure site usage and, where allowed, deliver and measure advertising (including via Meta Pixel and related tools)
• Review, moderate, approve, reject, feature, or expire listings
• Verify Realtor identity/professional status (KYC)
• Detect and prevent fraud, abuse, spam, and unauthorised access
• Send transactional notices (account, listing status, reports, expiry, security)
• Analyse performance and improve reliability
• Comply with legal obligations

5. Data sharing and processors

We do not sell your personal data. We may share information with:

• Verified Realtors: When a User submits an inquiry on a listing, relevant contact details may be shared so the Realtor can respond.
• Other users: As needed for public listing display (e.g. realtor name/contact shown on a listing you publish).
• Service providers: Hosting, databases, email delivery, image/media storage, analytics, and similar processors acting on our behalf.
• Advertising and analytics partners: e.g. Meta Platforms (Facebook/Instagram) when you use our site with Meta Pixel or Conversions API enabled. Meta may receive device/browser data, approximate location, page activity, and event data (such as page views or content views) according to their terms and your cookie/consent choices. See Meta’s Privacy Policy.
• Authentication providers: If you use social login.
• Professional advisers and authorities: When required by law, court order, or to protect rights, safety, and security.

6. International transfers

Our providers may process data outside Nigeria. Where required by law, we use appropriate safeguards permitted under applicable data-protection rules.

7. Data retention

We retain personal data only as long as needed for the purposes in this policy, including:

• Account data while active and for a reasonable period after closure
• Listings and related records for operations, disputes, and compliance
• KYC documents for verification and compliance periods
• Security and system logs for a limited period

You may request account deletion subject to legal retention requirements. We may retain limited information as required by law or to resolve disputes.

8. Security measures

We implement reasonable technical and organisational measures, including HTTPS, access controls, and secure data-handling practices. No method of transmission or storage is 100% secure.

9. Your data protection rights

Under applicable law (including the NDPA), you may have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase data (“right to be forgotten”), subject to legal mandates
• Object to or restrict certain processing
• Data portability in a structured, machine-readable format
• Withdraw consent where processing is consent-based

To exercise these rights, contact contact@kaban.ng and include the email on your account plus a clear description of your request. You may also lodge a complaint with the relevant data-protection authority in Nigeria (or in your country of residence, if applicable).

10. Cookies and similar technologies

We use cookies and similar technologies (including pixels and local storage) on the Service.

Essential cookies

Required for core functions such as authentication, session security, load balancing, and remembering essential preferences. These do not depend on marketing consent.

Analytics and advertising cookies

We may use optional tools to understand how the Service is used and to measure and improve marketing. This includes the Meta Pixel and related Conversions API features operated with Meta Platforms. These technologies can collect or receive information such as:

• Pages and content you view on Kaban.ng
• Technical data (e.g. IP address, browser/device type)
• Events we configure (e.g. page view, view content, search, registration, contact/lead)
• Cookie identifiers (such as _fbp / _fbc) used to help match activity for ads measurement

Meta may use this information to provide us with aggregated insights, to measure ad performance, and—where applicable—to show you relevant ads on Meta products, subject to your Meta ad settings and applicable law.

Your choices

Where we present a cookie banner or preference centre, we will only enable non-essential analytics/advertising cookies (including Meta Pixel) after you accept, unless a different lawful basis applies and is described here. You can also control cookies through your browser settings; blocking some cookies may limit parts of the Service. You may manage Meta ad preferences via your Facebook/Instagram settings and Meta ad settings.

For more detail on Meta’s processing, see Meta’s privacy policy linked above. For questions about our use of cookies or advertising measurement, contact contact@kaban.ng.

11. Third-party links

The Service may link to third-party sites (e.g. maps or video platforms). Their privacy practices are governed by their own policies.

12. Updates to this policy

We may update this Privacy Policy periodically. Material changes will be reflected by an updated “Last updated” date and may be notified via the Service or email where appropriate. Continued use after updates constitutes acceptance of the revised policy where permitted by law.