Privacy Policy

1. Data controller

Kaban / Kaban Technologies is the data controller for personal information collected under this policy.

2. Information we collect

We collect information you provide and data generated when you use the Service:

We do not intentionally collect data from children below the age required to use the Service under applicable law.

3. Legal grounds for processing

Depending on context and applicable law, we process personal data on the basis of:

• Contract: Creating accounts, publishing listings, facilitating User–Realtor connections.
• Legitimate interests: Security, fraud prevention, moderation, analytics, and product improvement (balanced against your rights).
• Consent: e.g. optional marketing or certain non-essential cookies.
• Legal obligation: Compliance with Nigerian law and lawful requests.

4. How we use your data

We use personal data to:

• Operate, maintain, and personalise the Service
• Authenticate users and manage password reset
• Facilitate property discovery and inquiries between Users and Realtors
• Review, moderate, approve, reject, feature, or expire listings
• Verify Realtor identity/professional status (KYC)
• Detect and prevent fraud, abuse, spam, and unauthorised access
• Send transactional notices (account, listing status, reports, expiry, security)
• Analyse performance and improve reliability
• Comply with legal obligations

5. Data sharing and processors

We do not sell your personal data. We may share information with:

• Verified Realtors: When a User submits an inquiry on a listing, relevant contact details may be shared so the Realtor can respond.
• Other users: As needed for public listing display (e.g. realtor name/contact shown on a listing you publish).
• Service providers: Hosting, databases, email delivery, image/media storage, analytics, and similar processors acting on our behalf.
• Authentication providers: If you use social login.
• Professional advisers and authorities: When required by law, court order, or to protect rights, safety, and security.

6. International transfers

Our providers may process data outside Nigeria. Where required by law, we use appropriate safeguards permitted under applicable data-protection rules.

7. Data retention

We retain personal data only as long as needed for the purposes in this policy, including:

• Account data while active and for a reasonable period after closure
• Listings and related records for operations, disputes, and compliance
• KYC documents for verification and compliance periods
• Security and system logs for a limited period

You may request account deletion subject to legal retention requirements. We may retain limited information as required by law or to resolve disputes.

8. Security measures

We implement reasonable technical and organisational measures, including HTTPS, access controls, and secure data-handling practices. No method of transmission or storage is 100% secure.

9. Your data protection rights

Under applicable law (including the NDPA), you may have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase data (“right to be forgotten”), subject to legal mandates
• Object to or restrict certain processing
• Data portability in a structured, machine-readable format
• Withdraw consent where processing is consent-based

To exercise these rights, contact contact@kaban.ng and include the email on your account plus a clear description of your request. You may also lodge a complaint with the relevant data-protection authority in Nigeria (or in your country of residence, if applicable).

10. Cookies and similar technologies

We may use essential cookies for login/session security and optional cookies for analytics or preferences. You can control cookies in your browser; disabling some cookies may affect Service functionality.

11. Third-party links

The Service may link to third-party sites (e.g. maps or video platforms). Their privacy practices are governed by their own policies.

12. Updates to this policy

We may update this Privacy Policy periodically. Material changes will be reflected by an updated “Last updated” date and may be notified via the Service or email where appropriate. Continued use after updates constitutes acceptance of the revised policy where permitted by law.